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Jabco-AlarmSoft 800 Seahawk Circle, Ste 134 Virginia Beach, VA 23452 Office: (757) 226-7226 Fax: (757) 321-3733 Email: support@alarmsoft.com Web Site: www.alarmsoft.com
Technical Support Guidelines Dear Customer;
In order to provide a reliable product and technical support program, we have adopted a new set of Technical Support Guidelines that will become implemented as of January 1, 2004. These Technical Support Guidelines will become amendments to any current or past Software License Agreements governing any AlarmSoft software product that you operate. Please remember that a license agreement does not grant you ownership of the software, rather, it grants you the rights to operate the software.
Since these changes may have an impact on your decision to continue, or renew, your product support program, we highly encourage reading this document and welcome hearing from you so that the impact on your business, if any, will be minimized.
SUPPORT HOURS: Support will be conducted at normal business hours consisting of: Monday – Friday, 10am – 6pm EST.
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Support Guidelines for products: AutoBiller 2000 Lite, Autobiller 2000 Single-User, Central Works 2000 Data Logger, Central Works 2000 Lite, & Central Works 2000 Single User
Clients with an active Technical Support program: You will gain priority over clients without support and your incidents will handled on a first-come, first-serve basis. Under normal circumstances, your incident will be handled that same business day. After hours emergency support will be available at the rate of $225.00 per hour. Product updates are included with a 12-month contract commitment.
Clients without an active Technical Support program: Your incident will placed in a queue and given to the first available technician. A payment retainer fee of $200.00, via credit card, will be required before the technician can address your reported incident. Rates for support are $150.00 per hour. After hours emergency support will not be offered. |
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Support Guidelines for products: AutoBiller 2000 Lite, Autobiller 2000 Single-User, Central Works 2000 Data Logger, Central Works 2000 Lite, & Central Works 2000 Single User
Clients with an active Technical Support program: You will gain priority over clients without support and your incidents will handled on a first-come, first-serve basis. Under normal circumstances, your incident will be handled that same business day. After hours emergency support will be available at the rate of $225.00 per hour. Product updates are included with a 12-month contract commitment.
Clients without an active Technical Support program: Your incident will placed in a queue and given to the first available technician. A payment retainer fee of $200.00, via credit card, will be required before the technician can address your reported incident. Rates for support are $150.00 per hour. After hours emergency support will not be offered. |
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Support Guidelines for products: AutoBiller 2000 Multi-User, & Central Works 2000 Multi-User, & Central Works 2000 UL
Clients with an active Technical Support program: You will gain priority over clients without support and your incidents will handled on a first-come, first-serve basis. Under normal circumstances, your incident will be handled that same business day. After hours emergency support will be available at the rate of $225.00 per hour. Product updates are included with a 12-month contract commitment.
Clients without an active Technical Support program: Unless you have an active support program, “per incident” support will not be offered.
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